:root{--bg:#f6f7fb;--panel:#fff;--border:#e6e8ef;--text:#1f2430;--muted:#7b818e;--primary:#4f46e5;--primary-dark:#4338ca;--danger:#dc2626;--green:#16a34a;--amber:#d97706;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif}*{box-sizing:border-box}body{background:var(--bg);color:var(--text);margin:0}a{color:var(--primary);text-decoration:none}h1{margin:0 0 4px;font-size:1.6rem}h2{margin:0 0 12px;font-size:1.1rem}.muted{color:var(--muted)}.center{text-align:center}.loading{color:var(--muted);padding:40px}.brand{align-items:center;gap:8px;font-size:1.2rem;font-weight:700;display:flex}.brand-lg{justify-content:center;margin-bottom:12px;font-size:1.5rem}.brand-light{color:var(--primary)}.brand-dot{background:var(--primary);border-radius:50%;width:12px;height:12px;display:inline-block}.app-shell{min-height:100vh;display:flex}.sidebar{color:#cfd3dc;background:#12141c;flex-direction:column;width:240px;padding:20px 16px;display:flex}.sidebar .brand{color:#fff;margin-bottom:28px}.sidebar nav{flex-direction:column;flex:1;gap:4px;display:flex}.sidebar nav a{color:#cfd3dc;border-radius:8px;padding:10px 12px;font-weight:500}.sidebar nav a:hover{background:#1d2029}.sidebar nav a.active{background:var(--primary);color:#fff}.sidebar-footer{border-top:1px solid #262a35;padding-top:16px}.user-chip{align-items:center;gap:10px;margin-bottom:12px;display:flex}.avatar{background:var(--primary);color:#fff;border-radius:50%;place-items:center;width:36px;height:36px;font-weight:700;display:grid}.user-name{color:#fff;font-size:.9rem;font-weight:600}.user-email{color:#8b909c;font-size:.75rem}.content{flex:1;padding:28px 36px;overflow-x:auto}.page-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:20px;display:flex}.head-actions,.btn-row,.row-actions{align-items:center;gap:8px;display:flex}.btn{cursor:pointer;border:none;border-radius:8px;padding:9px 16px;font-size:.9rem;font-weight:600;transition:background .15s,opacity .15s}.btn:disabled{opacity:.6;cursor:not-allowed}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover:not(:disabled){background:var(--primary-dark)}.btn-ghost{color:var(--text);background:#eef0f6}.btn-danger{color:var(--danger);background:#fdecec}.link{color:var(--primary);cursor:pointer;background:0 0;border:none;padding:0;font-size:.85rem;font-weight:600}.link-danger{color:var(--danger)}.panel{background:var(--panel);border:1px solid var(--border);border-radius:12px;margin-bottom:20px;padding:20px}.panel.narrow{max-width:520px}.panel-head{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.stat-grid{grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:14px;margin-bottom:24px;display:grid}.stat-card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:18px}.stat-value{font-size:1.7rem;font-weight:700}.stat-label{color:var(--muted);margin-top:4px;font-size:.85rem}.detail-grid{grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:20px;display:grid}.detail-list{grid-template-columns:1fr 1fr;gap:12px;margin:0;display:grid}.detail-list dt{color:var(--muted);text-transform:uppercase;letter-spacing:.03em;font-size:.78rem}.detail-list dd{margin:2px 0 0;font-weight:600}.transcript{white-space:pre-wrap;line-height:1.5}.table{border-collapse:collapse;width:100%;font-size:.9rem}.table th{text-align:left;color:var(--muted);text-transform:uppercase;letter-spacing:.03em;border-bottom:1px solid var(--border);padding:10px 12px;font-size:.78rem;font-weight:600}.table td{border-bottom:1px solid var(--border);padding:12px}.table tr:last-child td{border-bottom:none}.badge{color:var(--muted);background:#eef0f6;border-radius:999px;padding:3px 10px;font-size:.75rem;font-weight:600;display:inline-block}.badge-green{color:var(--green);background:#e7f6ec}.badge-red{color:var(--danger);background:#fdecec}.badge-amber{color:var(--amber);background:#fdf1e3}.pill{text-transform:capitalize;border-radius:999px;padding:3px 10px;font-size:.72rem;font-weight:700;display:inline-block}.pill-inbound{color:#2563eb;background:#e5edff}.pill-outbound{color:#7c3aed;background:#f0e7ff}label{margin:14px 0 6px;font-size:.85rem;font-weight:600;display:block}input,select,textarea{border:1px solid var(--border);background:#fff;border-radius:8px;width:100%;padding:10px 12px;font-family:inherit;font-size:.9rem}input:focus,select:focus,textarea:focus{border-color:var(--primary);outline:none}.filters{flex-wrap:wrap;gap:12px;margin-bottom:16px;display:flex}.filters input{flex:1;min-width:200px}.filters select{width:auto}.alert{border-radius:8px;margin-bottom:14px;padding:10px 14px;font-size:.9rem}.alert-error{color:var(--danger);background:#fdecec}.alert-success{color:var(--green);background:#e7f6ec}.hint{color:var(--muted);margin-top:14px;font-size:.8rem}.audio-player{width:100%;margin-top:14px}.pagination{justify-content:center;align-items:center;gap:16px;margin-top:16px;display:flex}.auth-page{background:linear-gradient(135deg,#eef0ff 0%,#f6f7fb 100%);place-items:center;min-height:100vh;padding:20px;display:grid}.auth-card{border:1px solid var(--border);background:#fff;border-radius:16px;width:100%;max-width:380px;padding:32px;box-shadow:0 12px 40px #1f243014}.auth-card h1{text-align:center}.auth-card .muted{text-align:center;margin-top:0}.auth-card .btn-primary{width:100%;margin-top:20px}